We value our employees, their contributions and strongly believe in employee development. Everything we do is tied to our CARE values, being: Courageous, Authentic, Resourceful and Excellent. Performance at ThrivePass is measured by embodiment of our CARE values and the accomplishment of quarterly Big 3 goals.
• Align with ThrivePass culture, purpose, and quarterly goals. Consistently hit quarterly goals and embody C.A.R.E. values.
• Provides leadership, coaching, and training to Implementation Specialists
• Configure administration systems according to implementation intake documentation.
• Facilitate collection of plan set up data and information from client and broker contacts.
• Apply project management best practices to ensure that timelines and implementation tasks are accurately tracked during the entire implementation process.
• Partner with clients throughout the implementation process, conducting kickoff calls and regular progress reports at key milestones (and as necessary) to establish a healthy relationship and ensure a smooth handoff to the assigned Relationship Manager.
• Documents information and special processes for each client to ensure comprehensive knowledge transfer to the broader organization.
• Identifies opportunities for process improvement while adhering to existing processes and procedures. o Organizes recommendations for process improvement that can be presented to Manager of Implementations. Facilitates internal communication and rollout of initiatives as approved/assigned by Manager of Implementations.
• Regularly completes and maintains documentation for all processes; makes updates in a timely manner
• Complete special projects during off cycle implementation times.
• Special duties and projects as directed by Manager of Implementations.
• Bachelor’s degree or equivalent work experience.
• 3-5 years’ experience in Implementations or a similar role in a Third-Party Administration or in the Healthcare space.
• Knowledge of the benefits industry, specifically pre-tax benefits and COBRA.
• Ability to manage multiple tasks and responsibilities under time constraints.
• Meticulous attention to detail and organizational skills.
• Positive attitude.
• Ability to grasp new concepts quickly.
• Takes initiative to uncover/develop solutions prior to escalating issues.
• Takes initiative to learn and develop new skills.
• Ability to take on new projects and easily transition between tasks.
• Team player who is receptive to coaching and adaptive to change.
• Exceptional written and verbal communication skills.
• Ability to engage in a professional manner with clients and their partners.
• Demonstrated growth mindset; Desire to excel and grow each day.
