Who We Are
At ThrivePass, we’re on a mission to help employees and businesses Thrive—because benefits should be more than just checkboxes. Through personalized benefits technology, data-driven insights, and meaningful experiences, we empower companies to support their teams in ways that truly matter.
We don’t just talk about culture—we build it. Everything we do is rooted in our CARE values:
We don’t just talk about culture—we build it. Everything we do is rooted in our CARE values:
- Courageous – We embrace new challenges and fresh ideas.
- Authentic – We show up as our true selves and value transparency.
- Resourceful – We find creative solutions and make things happen.
- Excellent – We hold ourselves accountable and take pride in our work.
At ThrivePass, performance isn’t just about hitting goals—it’s about how you show up. We invest in our employees’ growth and encourage bold thinking, collaboration, and continuous learning. Join us in shaping the future of employee benefits!
What You’ll Do
As an Engagement Specialist, you’ll be a key member of our customer support team, serving as the frontline connection between ThrivePass and our members. You’ll ensure a positive and seamless experience by providing timely, empathetic communication and delivering accurate, thoughtful solutions that build trust and satisfaction. You will:
- Deliver exceptional customer service to members
- Provide professional, empathetic phone support
- Respond to member inquiries in a timely manner via the ticketing system and phone system
- Consistently meet or exceed Service Level Agreements (SLAs) for phone support, email responses, and file processing.
- Identify issues or inefficiencies and escalate appropriately for resolution
- Ensure timely and effective support, issue resolution, and proactive follow-up with members
- Support COBRA members during their election period and enrollment
- Process qualifying event notices, election forms, coverage changes, and termination letters
- Provide backup support to the India Operations team for COBRA processing tasks
What You Bring
We’re looking for someone who’s not just checking boxes but truly excited to make an impact. Here’s what helps you shine in this role:
- A drive to innovate in employee benefits and make complex processes feel effortless.
- A team-first attitude—we thrive when we collaborate.
Must Have
- 1–3 years of experience in claims adjustment, customer service, phone support, or a similar field
- Familiarity with standard insurance practices and procedures, including FSA, HSA, medical insurance, COBRA, and HIPAA
- Experience with Alegeus is strongly preferred
- Proficient in Microsoft Word and Excel
- Comfortable using technology and phone systems to support clients
- Demonstrated ability to deliver high-quality, empathetic customer service
- Strong verbal and written communication skills
- Highly organized, detail-oriented, and a quick learner
- Customer-centric mindset with a strong desire to help others
- Positive attitude and proactive problem-solving skills
- Takes initiative and seeks solutions before escalating issues
- Adaptable team player who is open to feedback and embraces change
- Motivated to grow and improve daily
- Comfortable working in a remote environment
Portfolio Link
To be considered for the position, please include your portfolio link in the email when submitting your application.
Why You'll Love Working Here
We're an inclusive and welcoming environment for all. ThrivePass is committed to fostering a workplace where everyone feels valued and respected. We do not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of our activities or operations.
- A culture that values courageousness, authenticity, resourcefulness, and excellence (we don’t just say it—we live it).
- Opportunities to grow, learn, and level up your skills.
- A team that genuinely enjoys working together and celebrating wins.
- Competitive benefits package because we believe in walking the talk when it comes to employee well-being.
Salary Offered
$40,000-$45,000/annually
Join Us!
If this role sounds like your next great adventure, we’d love to hear from you. Apply today and let’s build something amazing together! 🚀
