Who We Are
At ThrivePass, we’re on a mission to help employees and businesses Thrive—because benefits should be more than just checkboxes. Through personalized benefits technology, data-driven insights, and meaningful experiences, we empower companies to support their teams in ways that truly matter.
We don’t just talk about culture—we build it. Everything we do is rooted in our CARE values:
- Courageous – We embrace new challenges and fresh ideas.
- Authentic – We show up as our true selves and value transparency.
- Resourceful – We find creative solutions and make things happen.
- Excellent – We hold ourselves accountable and take pride in our work.
At ThrivePass, performance isn’t just about hitting goals—it’s about how you show up. We invest in our employees’ growth and encourage bold thinking, collaboration, and continuous learning. Join us in shaping the future of employee benefits!
What You’ll Do
The Client Account Manager will support our Relationship Managers to ensure high client retention, satisfaction, and engagement. This role will assist with day-to-day client interactions by collaborating with our Relationship Manages on Enterprise clients.
You will:
- Bring fresh ideas to the table—we’re all about innovation and continuous improvement.
- Collaborate with cross-functional teams (we love a good brainstorm).
- Oversee day to day inquiries entered through the Online Support Portal for Enterprise level clients; acting as the central hub for managing inquiries and ensuring a seamless, high‑quality experience through timely day to day support and coordinated issue resolution.
- Consistently update and maintain the Client Relationship Management (CRM) and ThrivePass resource tools (Notion) for assigned book of business, capturing detailed client-specific processes, workflow customizations, configuration nuances, and unique setup requirements.
- Consistently monitor and drives closure and/or escalation of open tickets entered through Client Portal resource for assigned clients.
- Directly collaborate with the Relationship Manager on activities related to the assigned book of business through regular virtual meetings.
- Subject matter expertise on ThrivePass administrative processes, offering support and training resources for the entire suite of benefit product offerings.
- Assist in managing client issues and escalations by partnering with the Relationship Manager to develop, refine, and execute restorative client‑service action plans, ensuring timely follow‑through and coordinated resolution.
- Support Relationship Managers across the full client lifecycle — including implementation, annual plan‑year renewals, and termination activity — ensuring seamless coordination and consistent service delivery for the assigned book of business.
- Provide actionable feedback to Relationship Managers and internal stakeholders on trends, risks, and opportunities across the assigned book of business and the broader client base.
- Provide training for Enterprise clients, tailoring guidance to their specific configurations and processes, and ensuring they can confidently navigate and manage their programs.
What You Bring
We’re looking for someone who’s not just checking boxes but truly excited to make an impact. Here’s what helps you shine in this role:
- A drive to innovate in employee benefits and make complex processes feel effortless.
- A team-first attitude—we thrive when we collaborate.
- Accountability – you set clear expectations and you follow through.
Must Haves
- Bachelor’s degree
- 1-3 years’ experience as Account Manager, or similar role
- Must have experience in pre-tax, COBRA, Ben Admin, Wellness, Tuition Reimbursement or other related benefits
- Proficiency with CRM platforms and maintaining detailed, accurate client records (ClientSuccess, FreshDesk).
- Ability to understand, discuss, and work within technical processes, configurations, and procedures
- Strong ability to identify operational efficiencies for both clients and internal teams
- Takes initiative to diagnose issues and propose solutions before escalating
- Ability to analyze client or consumer needs and develop practical, innovative solutions
- Skilled at identifying, documenting, and tracking progress toward client goals
- Strong multitasking skills with the ability to manage competing priorities
- High degree of empathy and client‑centric communication
- Exceptional attention to detail and commitment to accuracy
Portfolio Link
To be considered for the position, please include your portfolio link in the email when submitting your application.
Why You'll Love Working Here
We're an inclusive and welcoming environment for all. ThrivePass is committed to fostering a workplace where everyone feels valued and respected. We do not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of our activities or operations.
- A culture that values courageousness, authenticity, resourcefulness, and excellence (we don’t just say it—we live it).
- Opportunities to grow, learn, and level up your skills.
- A team that genuinely enjoys working together and celebrating wins.
- Competitive benefits package because we believe in walking the talk when it comes to employee well-being.
Salary Offered
$55,000-$68,000 /annual salary
Join Us!
If this role sounds like your next great adventure, we’d love to hear from you. Apply today and let’s build something amazing together! 🚀
