About ThrivePass
We empower our clients, and their employees, to thrive through the personalization of employee benefits and data-driven insights. ThrivePass' purpose is to partner with organizations to create personalized and meaningful employee experiences.
We value our employees, their contributions and strongly believe in employee development. Everything we do is tied to our CARE values, being: Courageous, Authentic, Resourceful and Excellent. Performance at ThrivePass is measured by embodiment of our CARE values and the accomplishment of quarterly Big 3 goals.
About The Role
The Client Account Manager will work on behalf of and in coordination with the Relationship Manager to be accountable for high client retention and service satisfaction for Enterprise and Elite clients. While the Relationship Manager will remain the primary point of contact for escalated and program related items, the Client Account Manager will assist with day-to-day client interactions that support both the client and the Relationship Manager. This position is an integral part of our overall client satisfaction and will assist with increasing participant engagement and driving high customer retention.
Responsibilities
Consistently hit quarterly Big 3 goals while embodying our CARE values Assist with assigned book of business Be a direct day to day point of contact for both clients and participants.Provide feedback to Relationship Manager and operational leadership on trends and opportunities within the assigned book of business and the broader client base.Assist with client and participant training opportunities. Identify new customer revenue opportunities through upselling and cross-selling initiatives and communicate to Relationship ManagerClearly articulate and communicate with internal and external stakeholders Responsible for the coordination of timely and effective answers, problem resolution and/or pro-active follow-upClient NPS at or above 40Requirements
Bachelor’s degree or equivalent work experience3-5 years’ experience as relationship manager, or similar roleMust have experience in pre-tax, COBRA, Ben Admin, Wellness, Tuition Reimbursement or other related benefitsProficiency with relationship management CRMsFacilitation of collaborative workgroups toward process improvement and issue resolutionUpsell / Cross sell abilityAbility to speak to, and work with technical processes and procedures Identify process efficiencies for clients and companyTakes initiative to uncover/develop solutions prior to escalating issuesAnalyze consumer needs and develop innovative solutionIdentify and track progress on client goalsAbility to multi-taskTeam playerEmpathetic to customer needsMeticulous attention to detailPositive attitude Desire to excel and grow each daySalary Offered
$55,000 - $65,000 per year
Benefits Offered
Health, Dental, and Vision Insurance Life and AD&D Insurance Short-and long-term disability insurance Maternity and Paternity Leave 401K with employer match 5-and 10-year sabbatical program Employee Assistance Program (EAP) Voluntary Benefits Monthly Employer Contributions to Employee ThrivePass Account Annual Learning and Development Funds Generous Paid Time Off (PTO) Policy
Portfolio Link
To be considered for the position, please include your portfolio link in the email when submitting your application.
ThrivePass is committed to providing an inclusive and welcoming environment for all team members. We do not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.