Who We Are
At ThrivePass, we’re on a mission to help employees and businesses Thrive—because benefits should be more than just checkboxes. Through personalized benefits technology, data-driven insights, and meaningful experiences, we empower companies to support their teams in ways that truly matter.
We don’t just talk about culture—we build it. Everything we do is rooted in our CARE values:
- Courageous – We embrace new challenges and fresh ideas.
- Authentic – We show up as our true selves and value transparency.
- Resourceful – We find creative solutions and make things happen.
- Excellent – We hold ourselves accountable and take pride in our work.
At ThrivePass, performance isn’t just about hitting goals—it’s about how you show up. We invest in our employees’ growth and encourage bold thinking, collaboration, and continuous learning. Join us in shaping the future of employee benefits!
What You’ll Do
The Engagement Specialist is an integral part of our customer support team, working directly with our members to ensure the highest level of satisfaction through timely, empathetic communication and accurate solutions. You will:
- Deliver high-quality customer service to Consumer Driven Healthcare (CDH) members and plan participants
- Respond to member inquiries through ticketing systems in a timely manner
- Provide professional and empathetic phone support
- Review, evaluate, adjust, and process claims (FSA, HRA, commuter benefits, etc.)
- Meet and exceed Service Level Agreements (SLAs) for accuracy, volume, and call quality
- Identify issues or inefficiencies and follow escalation paths when needed
- Provide timely and effective support, including follow-up and resolution
- Collaborate with cross-functional teams to improve processes and member experience
- Bring new ideas to improve workflows and efficiency
What You Bring
What You Bring
- Strong customer-centric mindset with high empathy
- Excellent communication skills (written and verbal)
- High attention to detail and organizational skills
- Ability to multitask and adapt in a fast-paced environment
- Strong ownership and accountability
Must Haves
- 1–3 years of experience in customer service, claims processing, phone support, or related roles
- Strong problem-solving and critical thinking skills
- Working knowledge of Microsoft Word and Excel
- Ability to learn new systems and technologies quickly
- Excellent communication skills in English (written and verbal)
- Detail-oriented and highly organized
- Team player with a positive attitude and openness to feedback
Nice to Have
- Familiarity with insurance concepts such as medical insurance, FSA, HSA, and COBRA
- Experience supporting U.S.-based clients or benefits platforms
- Experience handling sensitive and confidential information
Portfolio Link
To be considered for the position, please include your portfolio link in the email when submitting your application.
Why You'll Love Working Here
We're an inclusive and welcoming environment for all. ThrivePass is committed to fostering a workplace where everyone feels valued and respected. We do not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of our activities or operations.
- A culture that values courageousness, authenticity, resourcefulness, and excellence (we don’t just say it—we live it).
- Opportunities to grow, learn, and level up your skills.
- A team that genuinely enjoys working together and celebrating wins.
- Competitive benefits package because we believe in walking the talk when it comes to employee well-being.
Salary Offered
$2,500,000 – $2,800,000 COP monthly salary
Join Us!
If this role sounds like your next great adventure, we’d love to hear from you. Apply today and let’s build something amazing together! 🚀
